Call early to schedule service connections.
As we receive many service connection requests for the start of the fall semester, please contact us at least 1 week before you would like your service connected. Please call 1-800-606-1505 to schedule service connections between the hours of 8:00 am to 4:00 pm, M-F (excluding holidays). If you will be renting, you may need to post a security deposit and pay a connection fee. (See deposit information below.) You may use a credit card at the time of your call or mail a check or money order to: Egyptian Electric Cooperative, 10169 Old Highway 13, Murphysboro Il 62966. Please have the following information available when applying for service.
- The correct mailing address you will be using. If you will be using a mailing address different than the service location, please have both addresses available, mailing and service.
- If possible, the billing name of the last person to receive electricity at the service location.
- Your social security number as well as your spouse’s, if married. Roommates names, if any.
- The date you wish service to begin. This should be no sooner than the following day and must be Monday to Friday, excluding holidays.
If service can be transfered from one party to another without requiring EECA to send a serviceman into the field, there is no connect fee. If the Cooperative is required to send a serviceman to physically connect a service, there is a $40.00 connect fee required before service will be connected. Electric service can be initiated either by phone or in person, however a membership application must be completed first. Please complete the application and email to firstname.lastname@example.org or fax to 888-721-8383.
Use the ACH bill paying system.
ACH (automated clearing house) bill payment ensures your electric bill is paid on time so you can concentrate on studying. Payment may come from any bank account per your instructions. Your parents can even have the bill deducted from their banking account if they so desire.
Check your breakers.
If you do not have electric service by 4:00 pm on the day you requested, chances are you may have a main breaker turned off. First, look for the main fuse or breaker panel in the residence. If it is a fuse box, make sure the cartridge fuse holder at the top is indicating that it is in the on position (there should be an arrow pointing to on). If it is a breaker box, make sure the breaker is in the on position, as well as each branch circuit breaker. Sometimes you will need to turn the breaker off and then back on. If you still do not have electric service, there may be a second breaker outside near the meter, especially if you are in a mobile home or apartment. If after turning this breaker off and on you still do not have electric service, please contact our office immediately.
Document phone calls.
We recommend you document who you talked to and when you did so when requesting a service connect or disconnect. In the event there is a problem, this will help resolve what has transpired.
Have a good educational experience.
Egyptian Electric's deposit policy is designed to assess the credit risk associated with applications for service. This policy is based upon the use of a screening tool to assess credit risk during delinquency and disconnect proceedings and at the time of application for service for new and returning members. The security deposit for electric service shall be determined based on the credit risk assessment, defined as follows:
- 0-9.9% potential delinquency risk: The member shall not be required to pay a security deposit.
- 10.0%-24.9% potential delinquency risk: The member shall pay a security deposit of 1 ½ times the estimated average monthly bill of the type of service being requested to be connected. If more than one service is requested to be connected at the same time, the security deposit shall be the sum of 1 ½ times the estimated average monthly bill of each service location. For mobile homes or apartments, the deposit will be $150 and for homes, double-wide mobile homes and modular homes, $200.00.
- 25%-or above potential delinquency risk: The member shall pay a security deposit of 2 ½ times the estimated average monthly bill of the type of service being requested to be connected. If more than one service is requested to be connected at the same time, the security deposit shall be the sum of 2 ½ times the estimated average monthly bill of each service location. For mobile homes or apartments, the deposit will be $250.00 and for homes, double-wide mobile homes and modular homes $400.00.
- If the member has received service from the Cooperative previously and left an outstanding balance, a deposit of 3 times the highest bill during the prior 36 months of the requested service location will be required.
- A member declaring bankruptcy will be required to pay a deposit of 3 times the highest bill during the prior 36 months of the actual service location.
- Adverse Action Letters:The Federal Trade Commission and the Fair Credit Reporting Act (FCRA) mandate that a consumer who is charged a deposit based upon their credit information be given notification as to where that information was obtained and detailed procedures as to how they might dispute the information. An adverse action letter will be printed and given to each applicant who is required to pay a deposit.
- The amount of a deposit may be lowered if the event(s) determining the applicant’s credit rating is the result of extenuating circumstances or catastrophic circumstances not within the control of the applicant and not likely to be repeated or is contrary to the actual billing experiences and payment habits of the member. Any adjustment in the deposit amount shall be determined only by the Cooperative’s EVP/General Manager or Office Managers.
- An applicant or member may elect to pay a deposit of 2 1/2 times their estimated average monthly bill in lieu of providing information required to complete a credit assessment.
- A service applicant or member who provides a social security number that is returned as deceased, non-issued, belonging to a person under 18, or belonging to a person other than the applicant or member, or is fraudulant, will be declined service or will be subject to disconnection until valid proof of identity is provided at which time a deposit of 3 times the highest monthly bill during the prior 36 months will be required.
- A service applicant or member who provides a credit card number that is returned as deceased, non-issued, belonging to a person other than the applicant or member, or is fraudulant, will be declined service or subject to disconnection until adequate payment is recieved at which time a deposit of 3 times their the highest monthly bill during the prior 36 months will be required.