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Since our organization in 1938, we have been motivated by our core mission
of “improving the quality of life of our members at a reasonable cost.” This mission has guided us as we have achieved, and still maintain today, a reputation as an electric supplier more than capable of meeting the growing and diverse needs of its service area in Southern Illinois. Serving farms, homes, commercial establishments and industrial users in portions of six counties, Egyptian Electric has long demonstrated its ability to provide high-quality electric service at attractive rates.We benchmark our efforts by our four core values: integrity, accountability, teamwork and commitment to community. At Egyptian Electric, we ask our employees to serve you based on these values and we make management decisions based on the same values. In other words, we desire to truly live up to your expectations!
Research indicates that you, our members, believe we are meeting your expectations. The American Customer Satisfaction Index (ACSI) is a uniform and independent measure of household consumption experience. As an economic indicator, the ACSI tracks trends in customer satisfaction and provides benchmarking insights of the consumer economy for companies, industry trade associations, and government agencies. The ACSI is produced by the Stephen M. Ross Business School at the University of Michigan, in partnership with the American Society for Quality (ASQ) and the international consulting firm, CFI Group.
Three years ago, our members gave Egyptian Electric a score of 81. This compares to the energy industry score of 73 and the average Touchstone Energy Co-op score of 82. Last fall, our members gave us a score of 86. We thank our members for their appreciation of our efforts to improve their quality of life and vow to continue to live up to their expectations.
